To help keep the portal secure and manage the number of users, we have introduced the concept of a contact. A contact is different from a user as they cannot log in to the portal.
A contact is different from a user in several key ways:
- They cannot log in to the portal.
- They do not take up a user seat.
- They do not receive the daily email digest.
- They can use a shared inbox (e.g.,
info@airline.eu). A user cannot use a shared inbox.
Main use cases of contacts
Primary contact for support: Often primary contacts are users who have a functional or shared inbox as it's easier to provide support via these inboxes. However, shared inboxes are not allowed for users, therefore it's best to include a contact and make them a primary contact.
For competent authorities only:
- Subscribe to RFEUA MS Network mailing list:
- Aircraft Operator Mailing list: Use the contact functionality to subscribe to this mailing list. By adding a contact to your organization, they will automatically receive important network updates alongside your team.
- Fuel Supplier Mailing list: Send an email to the RFEUA MS Network inbox
Adding a contact
Follow the steps below to add a contact to your organisation
- Navigate to the user overview in the top-right menu
- Click on "my organisation"
- Click on "Add people"
- Select "Contact" under type of user
- Complete the form fields
- Click "Add person"
Contact vs Users
Below is a comprehensive comparison of contact and user.
| Contact | User | |
| Stay informed on important news(communication campaigns) | ✅ | ✅ |
| Daily emails digest | ❌ | ✅ |
| Login and use the portal | ❌ | ✅ |
| Take up a seat | ❌ | ✅ |
| Added per organisation | ✅ | ✅ |
| Primary contact | ✅ | ✅ |
| Shared inbox allowed | ✅ | ❌ |