To help keep the portal secure and manage the number of users, we have introduced the concept of a contact. A contact is different from a user as they cannot log in to the portal.
A contact is different from a user in several key ways:
- They cannot log in to the portal.
- They do not take up a user seat.
- They do not receive the daily email digest.
- They can use a shared inbox (e.g.,
info@airline.eu). A user cannot use a shared inbox.
Main use cases of contacts
- Primary contact for support: Often primary contacts are users who have a functional or shared inbox as it's easier to provide support via these inboxes. However, shared inboxes are not allowed for users, therefore it's best to include a contact and make them a primary contact.
- For competent authorities only ReFuelEU MS Network Mailing list: In order to streamline who should stay informed on updates related to the network please use the contact functionality. By adding a contact to your organisation, next time an important update goes out to the network, the contact will also be informed. Please keep in mind that you will need to maintain the contacts and users of your organisation.
Adding a contact
Follow the steps below to add a contact to your organisation
- Navigate to the user overview in the top-right menu
- Click on "my organisation"
- Click on "Add people"
- Select "Contact" under type of user
- Complete the form fields
- Click "Add person"
Contact vs Users
Below is a comprehensive comparison of contact and user.
| Contact | User | |
| Stay informed on important news(communication campaigns) | ✅ | ✅ |
| Daily emails digest | ❌ | ✅ |
| Login and use the portal | ❌ | ✅ |
| Take up a seat | ❌ | ✅ |
| Added per organisation | ✅ | ✅ |
| Primary contact | ✅ | ✅ |
| Shared inbox allowed | ✅ | ❌ |