If you navigate via the top-right menu to 'User overview'
You can search for the name or email address
The important columns in this table are:
- User name, clickable, gives you access to some information about that user. If “main” is displayed next to the user name, this means that this person is the primary contact of their organisation, and is the person of choice to reach out to for questions.
- Email: clickable, opens a mail window with the selected address as the recipient
- Organisation: link the homepage of this user’s organisation.
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Status:
- Invited: An invitation email has been sent. This person has not yet activated their account.
- Revoked: This person’s invitation was revoked before they were able to accept it.InactiveThe user has set up their password and multi-factor authentication but hasn’t logged in yet.
- Pending: The user has logged in but has not yet accepted the terms and conditions.
- Active: This person has access and can use the portal.
- Suspended: The user is temporarily blocked from accessing the portal (long-term absence, security concerns, …). Access can be restored at any time. The user no longer takes up a seat.
- Closed: This status can only be triggered by EASA Administrators. The user is permanently blocked from accessing the portal. The user no longer takes up a seat. Access can only be restored by an EASA administrator.
- Last login: When they last logged into the portal. Can be used to remind users to log in or for suspending the account as they have not used a long time
Organisational page
Each operator and competent authority has its own organisation page in the portal
This is the main entry point manage their users.
As a competent authority, you can perform several operations:
- Add new user: Invite a new user to the organisation
- Manage user access
- Set a user as the primary contact within the organisation (see below)
Set as primary contact
This action allows the transfer of the “primary contact” flag from one organization member to another. Only a competent authority administrator can perform this operation for aircraft operators. Transferring the primary contact of a competent authority organization can be achieved by administrators of the competent authority.