The portal sends emails to invite new users, trigger password resets and notifications.
If you are not receiving these, please follow these troubleshooting steps:
- It could be that the email is delayed, we suggest waiting at least 15 minutes.
- Please check your Spam folder, the email is send from no-reply@easa.europa.eu and the name of the sender is "EASA Sustainability Portal"
- Contact your IT department to ensure the mail filter software is not blocking the emails send from no-reply@easa.europa.eu and/or 192.254.124.43