Trouble logging into the EASA Sustainability Portal? This guide covers the most common issues, from expired links to problems with your one-time password.
Invitation or password reset link expired
When you are first invited to the portal or request a password reset, you receive an email with a unique link. This link is only valid for three days.
If your link has expired, you can easily request a new one:
Go to the main portal login page at
https://sustainabilityportal.easa.europa.eu/Click on "Login to EASA Sustainability Portal".
Click the "Forgot your password?" link.
Enter your email address and click "Continue".
Check your inbox for a new email with a valid link.
Not receiving the email? Please read the article on issues with receiving emails.
Your one-time code is not working
After you enter your username and password, you are asked for a 6-digit one-time password from your authenticator app (like Google or Microsoft Authenticator). If this code is rejected, it is usually due to one of two reasons:
Timing: The code in your app changes every 30 seconds. You may have entered the code just as it was expiring. Simply wait for the app to show a new code and enter that one.
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Time sync issues: Your phone’s clock must match the official time. If your phone is even a minute off, the codes will fail. Ensure your phone is set to update its time automatically.
Apple users: See Apple's guide on setting time automatically.
Android users: See Google's guide on setting time and date.
Using the wrong code: You might be accidentally trying to use your recovery code. The recovery code is a long, one-time code you were told to save during setup. The login requires the 6-digit, time-sensitive code from your app.
You've lost or changed the device with your authenticator app
If you no longer have access to your authenticator app (for example, you got a new phone), you cannot generate the one-time 6-digit code. Please contact support below
Please remember to back up your one-time authenticator codes.
Contact support
To request an account reset and set up your phone again, please email the support desk directly from the email address associated with your Sustainability Portal account. For security reasons, we cannot process requests sent from a different email address.