To enhance security and manage seat limits(3 per organisation by default), the portal uses 'Contacts'. Unlike Users, Contacts cannot log in.
Contact vs Users
Below is a comprehensive comparison of contact and user.
| Contact | User | |
| Stay informed on important news(communication campaigns) | ✅ | ✅ |
| Daily emails digest | ❌ | ✅ |
| Login and use the portal | ❌ | ✅ |
| Take up a seat | ❌ | ✅ |
| Added per organisation | ✅ | ✅ |
| Primary contact | ✅ | ✅ |
| Shared inbox allowed | ✅ | ❌ |
Main use cases of contacts
Primary contact for support: Often primary contacts are users who have a functional or shared inbox as it's easier to provide support via these inboxes. However, shared inboxes are not allowed for users, therefore it's best to include a contact and make them a primary contact.
For competent authorities only:
- Subscribe to RFEUA MS Network mailing lists (= Aircraft Operator mailing list + (as of September 2026) Fuel Supplier mailing list) Use the contact functionality to subscribe to this mailing list. By adding a contact to your organization, they will automatically receive important network updates alongside your team.
Adding a contact
Follow the steps below to add a contact to your organisation
- Navigate to the user overview in the top-right menu
- Click on "my organisation"
- Click on "Add people"
- Select "Contact" under type of user
- Complete the form fields
- Click "Add person"
How to make a contact a primary contact
- Added the contact as describe above
- Navigate to the user overview in the top-right menu
- Click on "my organisation"
- Click "Set as primary contact" for the relevant contact