When you don't have access to the Authenticator app on your phone, or you have lost the phone that had the app installed, you can recover your account by using the recovery code that you have stored the First time logging into the Sustainability Portal and following the steps below.
1. Provide your e-mail and password
When successfully providing the correct credentials, you're brought to the next step, where the
2. Select "Try another method"
On the page where you can provide the one-time password, select "Try another method".
3. Select "Recovery code"
4. Provide your recovery code
Provide the recovery code that you safely stored the First time logging into the Sustainability Portal.
5. Provide a new password for your acount