Help and FAQ

Help with logging in

• How can I log in on the Sustainability Portal?
• Why is my code for the one-time password not working?
• The link expired in the invitation or password reset email, what can I do?
• How can I recover my account (when I don't have access to the authenticator app)?

Help with managing accounts

• I have entered the wrong email address or need to update the email address, can I update it?
• Can I register for the EASA Sustainability Portal?
• Why is the e-mail address that I provided not valid?
• Is it possible to group multiple Aircraft Operators into an Aircraft Operator Group?

Help with technical issues

• Data exports(CSV) don't show correctly in Microsoft Excel, what can I do?
• We have issues receiving emails from the EASA Sustainability portal, what can we do?

Other questions

• How can I report feedback and issues? How can I best report issues?