How to ensure the aircraft operators accounts are setup correctly for data reporting(Article 8)? – EASA sustainability

For competent authorities only.

An aircraft operator needs an active admin account to report data under Article 8.

When inviting a user account, these follow-up steps need to be done:

Competent authority needs to make the account an admin account as only admin accounts can report.
Aircraft operators need to follow the full account setup process(clicking on the verification link, etc ..) if this is not done, the account will remain in invited status.

How can I check if an operator has an active admin account?

Go to the relevant reporting period
Select the respective reporting period
Click on the filter 'Show aircraft operators who cannot report data under Article 8 (No active admin users)'
Click 'Filter'
Now you will see a list of all operators which cannot be reported, there are 2 reasons for this:
- They don't have an admin account at all.
- They don't have an active admin account.

When going to the operator, you will get an overview of the status and if the user roles (admin or member)

Below are several tips on how to get an operator on board and ensure they can report under Article 8.

Tip: It could be that you have an active member account, so if appropriate, the role could be elevate from member to admin.

Follow the steps described above: 'How can I check if an operator has an active admin account?'
Identify which operators don't have an account yet.
- If the available seats and max seats are the same, they don't have an account yet

EASA might be able to help you in getting contact details.

Go to the Sustainability portal and click 'contact support'
In the email, please us as subject: Contact point needed for Aircraft operator name + CRCO CODE

In most cases, the operators have not completed the full account setup process, and the user accounts are still in invited status.

You have 2 options:

Send reminder emails to all operators with no active admin accounts
- Go to 'Aircraft operators'
- Click on
- Click on 'Reminder invited users'
- Click on 'Send reminders'
- This screen will also show you how many reminder emails will be sent and when you or your colleagues have last used this function.
Send a reminder email to individual users of an aircraft operator where the account is still in invited status.
- Go to the specific aircraft operator page
- Find the users who still have the status 'invited'
- In the last column, click on 'Send reminder email'