Getting started with the Portal and FAQs

Getting started with the Sustainability portal

• Navigating in the Portal
• Training environment of the Sustainability Portal

Logging in

• First time logging into the Sustainability Portal
• How can I log in on the Sustainability Portal?
• Common login issues
• Installing an Authenticator app on your phone for Multi-Factor Authentication(MFA)

Managing users

• Getting started with managing users
• Invite a user to an organisation
• Removing or replacing users and contacts
• Limited amount of seats per organisation
• Types of user accounts and permissions
• Verifiers

See all 7 articles

Help with managing users

• Can I register for the EASA Sustainability Portal?
• Email address requirements for user accounts
• Is it possible to group multiple Aircraft Operators into an Aircraft Operator Group?

Help with technical issues

• Tips for uploading large files
• Fixing CSV export display issues in Microsoft Excel
• Troubleshooting missing emails and notifications

Reporting technical issues

• How to report feedback and technical issues

Additional features

• Community